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Madison, Wis., has signed a deal with Dallas-based Tyler Technologies to provide its Incode municipal court and Munis enterprise resource planning (ERP) IT products. The city is investing $5.5 million in the setup, which aims to improve efficiencies in the city government's business practices.

Demo screenshot of a Tyler dashboard

The integrated IT products will prepare the city for the future, said Madison Accounting Services Manager Patricia McDermott." By implementing Tyler, the city will be able to offer Web-based services for citizens, vendors and our employees. Incode and Munis will allow the city to incorporate leading business practices across departments, eliminating manual processing and making better use of employees' time, all while providing a high return on investment."

The IT package includes financial, human capital management, content management and citizen services applications. In addition to software licenses, the agreement includes maintenance, support and related professional services, including dedicated on-site implementation services.

City administrators believe the IT suite will position the city for future growth. Tyler will serve as a single-source provider on the project, from implementation through maintenance.

Tyler's client base includes more than 9,000 local government offices in the U.S., Canada, Puerto Rico and the United Kingdom. The company works with cities, counties, schools and other government entities.

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