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According to the company, the original agreement was for 10 years and included the installation and maintenance of 200 structures throughout Boston and 13 surrounding cities, including Everett, Cambridge and Somerville.

Cemusa also conducted a customer satisfaction survey to determine users' opinions regarding the MBTA bus shelters. According to Cemusa, the survey found that over 91 percent of respondents rate the quality of the area's new bus shelters as “very good” or “excellent,” while 85 percent of residents said that the implementation of the bus shelters has positively affected their opinion of the MBTA.
 
“The MBTA’s first priority is always to provide riders with a safe, clean and efficient transit experience,” MBTA General Manager Daniel Grabauskas said. “The new bus shelters not only contribute to that goal, but also complement the many historic streets and neighborhoods in the communities we serve.”
 
Of the more than 200 survey participants, 89 percent of respondents rated the upkeep of the shelters as “very good” or “excellent,” while 59 percent reported that the new shelters have increased their use of public transportation.

“Cemusa is pleased to provide a safe, clean and aesthetically pleasing commuting experience for Boston-area transit riders,” said Susan Baron, chief executive officer of Cemusa North America. “We are proud to help the MBTA generate additional revenue and increase rider satisfaction as part of our newly extended agreement.”

Following a comprehensive review process, the City in November 2004 selected Cemusa as the winning bidder for the metro Boston contract.

Cemusa uses green cleaning products, solar power

Cemusa's structures cover much of the MBTA service area, including a wide variety of neighborhoods and university campuses. So far, 18 of the new bus shelters use solar power, and the company said that is uses a people-, pet- and environmentally friendly salt-and-sand mix for snow and ice melting. According to Cemusa, all of its cleaning products are 100 percent organic.
 
The company developed two shelter designs for the MBTA with 14 customized variations, allowing the structures to blend seamlessly into the varied streetscapes of the metro Boston area. The use of materials such as stainless steel, aluminum extrusions and shatterproof safety glass, combined with rigorous maintenance standards, will ensure the shelters’ durability and attractiveness over the life of the contract, the company noted.  

Some of the structures' design features include benches, illuminated advertising panels, transit maps and scheduling information.
 
Cemusa is a subsidiary of Fomento de Construcciones y Contratas, a diversified industrial construction and services group headquartered in Madrid, Spain.